I have such a fear of down escalators that, if I got on an ancient one, I'd be screaming to get off of it again.

Never ride the subway escalators in Moscow, Kathy. Or at least the ones they had in '91. Fast, steep and really, really long.

I'm fine once I get on them (although I can get dizzy looking down long steep ones, like the one at the San Diego ballpark--I still get vertigo from remembering that one!), it's just the getting on them part that gives me palpitations.

Oh, ha ha ha.

Ha ha.

A customer just went over my head claiming I denied her access and made her jump through hoops, when all I told her was that she needed to login and hit submit.

I love people, really.

A customer just went over my head claiming I denied her access and made her jump through hoops, when all I told her was that she needed to login and hit submit.

That's just beautiful. What did the over-your-head person say, after s/he stopped rolling on the floor crying with laughter?

Wired Article about High Definition video.

The High-Def FAQK

What did the over-your-head person say, after s/he stopped rolling on the floor crying with laughter?

I left a voicemail with her and then called the customer (wow, was she not a pleasant person), and now I'm waiting for my supervisor to get back from lunch so we can craft an appropriate, uh, "response" to reassure all parties cc:ed that everything is hunky dory.

In "politicians are just the genuinest" news, one of my Aussie pals just sent me this link:

[link]

I just called my cell voicemail and got one half of a phone conversation. And not one half of a recorded phone conversation--I never got my voicemail prompts at all. Just listening to this woman talk about a job she didn't want while kids wail in the background. I'm kinda scared to try again.

Do they still have the ancient wooden escalators in Boston?

Macy's in NYC has those! Most of the upper floors have been upgraded, but there are still one or two ancient creaky ones leading to the Cellar and the food court.