Well, pfui. WiFi from my router failed last night. Cable TV is still working. Internet by wired connection to the router is still working. It is just the WiFi that is down.
Hard re-start didn't help.
Support at Spectrum agreed to replace the router (it is more than five years old now). They asked if I wanted to pick one up "at my local Spectrum store" or have it delivered by mail. I chose to have it mailed to me. It is -3F outside this morning, and the roads are icy. I am not going out there if I can help it, at all.
So I am on my first backup -- using my phone as a WiFi hotspot. So far, so good. I am going to try streaming a show later this morning, I'm curious to see if the hotspot is up to it.
2nd backup would be using my old Win7 laptop -- it is the only machine I have which has an ethernet port I can connect to the router. I knew I kept that doorstop around for a reason. I really hope I don't have to use it for real, rather than as part of trouble-shooting.
Just got a confirmation email from Spectrum. It says "expect delivery on Dec. 24th." I'll believe it when I see it.
Well, now I am annoyed.
I just received
two
FedEx packages, both marked "Saturday Priority Overnight." So they are four days late.
They each contain the identical model cable modem.
Neither contains a router.
I do not need a new modem. I certainly don't need
two
new modems. I need a new router.
I just spoke to Spectrum support. They confirmed they
do
have routers available -- for an additional $5 per month.
If they had delivered the router I expected, I would have accepted the fee.
However, I am now annoyed enough that I think I am going to terminate the account entirely.
Grrrrr.
Oh, ugh, dcp, how aggravating! I hope you have a good alternative you can switch to.
However, I am now annoyed enough that I think I am going to terminate the account entirely.
The only way Spectrum and I can coexist is because I have them on autopay and they keep my internet going smoothly. We. Never. Talk. Next time we need to actually speak, I am punting them.
That said, if you can easily return the modems and get the router you expected, see if you are still angry tomorrow? I've let a few things with them go because while they felt like the last straw attempting to break my camel back, they are the best service out here.
dcp, if you charge them $2.50 a month storage fee for each of the modems they sent that should balance out nicely.
Hah.
Well, I haven't done anything rash yet.
I did take my old modem and the extra new modem to the local Spectrum store to drop them off (otherwise monthly rental charges for them would still get included in my bill). The clerk had two immediate reactions. 1) "Why did they send you two?” 2) "Why did they send you such an old model?"
I didn't say anything, just took my receipt and left.
Anyone heard of/have thoughts on WeakKnees? My Tivo keeps restarting (maybe has something to do with the whole throw it in a reusuable shopping bag in the storage space rather than gently carry it from one apartment to the other), so after troubleshooting and deciding I don't want to replace the hard drive, I want to buy a new one. There are refurbished ones on WeakKnees, but are they reliable?
WeakKnees has been around for decades, and back when I had a Tivo they were great for repairs.
Yeah, I remember them from back when I had a Tivo, but that's been...well...a long time at this point.
