so, I just went through At&t website and I think they removed the ability to block numbers from text messaging OR calling. WTF? I can do this on my home phone, but not my cell?

Cingularme.com was the area where I USED to be able to do this. Apparently AT&T are a bunch of hacks and removed this ability. Fuck 'em!

You might have to see if the manufacturer has a way of banning this activity.

ita, the good news is if you call customer service at 611 they will likely credit you the $$.

Ha!

This is why I need to leave.

So I just called to get my phone unlocked. Notable points:

• She didn't immediately know what I meant by unlock, even when I told her I'd want to put other SIM cards in
• She needed to record a reason why I wanted it unlocked
• The reason "because it's mine" is insufficient--she prompted me enough for me to go with "international travel."
• I had to spell "Kenya" for her
• It's going to take them until next Friday to send me a subsidy unlock code

Jesus, people. What a farce.

eta:

the good news is if you call customer service at 611 they will likely credit you the $$.

Thanks! Let me do that right now.

serial:

Called customer service and they credited me as well as put a "purchase blocker" on my number so these things won't get charged to me.

The guy was a tad bit patronising, but his point was clear: anyone with my number for any reason can sign me up for anything, no confirmation required.

That's a leaky system right there.

ita, I just called AT&T on Tuesday to get my new Sony Ericsson w300i unlocked so I can use it in England--that was on Tuesday, and this morning I got an email with the code and instructions to unlock it. It was pretty straightforward for me.

This lady not so much with the straightforward. I think it's very weird that she can tell me I'll hear on the 31st. Why is this rocket science?

I can't wait until I'm free.

My CS rep said she had to send the request to a special department for it to get answered with the code. It wasn't this complicated last year, when I had my other phone unlocked before leaving for Ireland--the CS rep was able to do it for me over the phone. I guess things have changed since then.

I think AT&T's purchase of Cingular has made the company a lot less customer friendly.

You are supposed to get the unlock code right away. I can't believe there is ANY waiting time.

ita, I had to call customer service to do a plan change 2 weeks ago and that was like Abbott & Costello. I asked the woman to verbally confirm the changes and she said the wrong plans. I corrected her, she emailed me a confirmation that was the wrong plans. So then I called customer service back and she had done what I asked correctly, but verbally gave me the wrong info. WTF?

New iPods on September 5?

ita, your new phone:

[link]