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Ha!
This is why I need to leave.
So I just called to get my phone unlocked. Notable points:
- She didn't immediately know what I meant by unlock, even when I told her I'd want to put other SIM cards in
- She needed to record a reason why I wanted it unlocked
- The reason "because it's mine" is insufficient--she prompted me enough for me to go with "international travel."
- I had to spell "Kenya" for her
- It's going to take them until next Friday to send me a subsidy unlock code
Jesus, people. What a farce.
eta:
the good news is if you call customer service at 611 they will likely credit you the $$.
Thanks! Let me do that right now.
serial:
Called customer service and they credited me as well as put a "purchase blocker" on my number so these things won't get charged to me.
The guy was a tad bit patronising, but his point was clear: anyone with my number for any reason can sign me up for anything, no confirmation required.
That's a leaky system right there.
ita, I just called AT&T on Tuesday to get my new Sony Ericsson w300i unlocked so I can use it in England--that was on Tuesday, and this morning I got an email with the code and instructions to unlock it. It was pretty straightforward for me.
This lady not so much with the straightforward. I think it's very weird that she can tell me I'll hear on the 31st. Why is this rocket science?
I can't wait until I'm free.
My CS rep said she had to send the request to a special department for it to get answered with the code. It wasn't this complicated last year, when I had my other phone unlocked before leaving for Ireland--the CS rep was able to do it for me over the phone. I guess things have changed since then.
I think AT&T's purchase of Cingular has made the company a lot less customer friendly.
You are supposed to get the unlock code right away. I can't believe there is ANY waiting time.
ita, I had to call customer service to do a plan change 2 weeks ago and that was like Abbott & Costello. I asked the woman to verbally confirm the changes and she said the wrong plans. I corrected her, she emailed me a confirmation that was the wrong plans. So then I called customer service back and she had done what I asked correctly, but verbally gave me the wrong info. WTF?
That's way nifty looking.
I've probably read this somewhere but I don't remember - what are the supposed benefits of running OS X on an iPod?
