CoughHecCoughJZCough

I don't know yet! We've got weird scheduling with two birthdays, Emmett's baseball tournaments and a visiting cousin in the next two weeks.

I'll go check the calendar and try to figure it out.

As long as I am complaining about loudness in the office-- people freaking SHOUT down the hallway. Like they are in their office down the hall TALKING TO ME! WTF. Call me on the telephone or get up and talk to me. I am OK with my boss doing this a) because she is my boss and b) because her office is right next door. But the accountant down the hall should JUST STOP IT.

Help Desk, yeah. The lady was very nice, and doesn't work for the company that would be paying that rate. But honestly, they wonder why they're having trouble keeping anyone at their call center?!

Our company had a similar problem before they wised up. Granted, we're healthcare, so we still pay less than average, but it's lot better than it used to be.

And having worked both Help Desk and Field Tech now, I honestly feel like Help Desk is a harder job. Though it might be my personal issues. I'd much rather be fixing things hands-on than trying to use VNC, RDP or *shudder* talking users through things over the phone. I so want my old job back.

I'll go check the calendar and try to figure it out.

tempts Hec with tasty gifties from Canuckistan

I just changed an in person meeting to a conference call. I have to admit, I'd care more about the 30 minutes warning if a) they weren't all in the building with the conference room (I'm not) and b) more than two of them had actually accepted the invite. What I really want to do is reschedule it, but that would be too involved.

I am imagineing that the people who answer Help Desk calls here at the university are paid in a manner comparable to me, as they are (for no good reason) classed as secretaries. The people they transfer things to are "junior analyst/programmers"-- they will come to your desk and help you.

I make $12.45, but started at $9.00.

people freaking SHOUT down the hallway. Like they are in their office down the hall TALKING TO ME! WTF. Call me on the telephone or get up and talk to me

I used to have a coworker who did that with me. I would just ignore her until she either came in my office or called me. I think she thought I was hard of hearing, but I'm okay with that. I at least forced her into conforming to basic politeness.

I am imagineing that the people who answer Help Desk calls here at the university are paid in a manner comparable to me, as they are (for no good reason) classed as secretaries. The people they transfer things to are "junior analyst/programmers"-- they will come to your desk and help you.

It depends on what the "Help Desk" actually does. If they just field and transfer calls (which is what some help desks do) then I can understand the logic. If they actually try to help the user and troubleshoot the problem, then it's definitely something different.

Then again, there's a often a difference between a "receptionist" and "secretary" which pushes things back into being similar again.

So I guess, in retrospect, I don't have a clue what they should be considered, because there's too many variables.

ION, I just had a call that reminded me that sometimes being chained to a desk isn't all bad. "I just replaced my toner cartridge and now the printer's spilling ink everywhere and it's saying 'Needs Service'." I didn't mind having to pass that one off to a field tech at all.

When I worked in a cube, most of my coworkers had jobs where their jobs had them on the phone a lot, and everyone who worked there was very social. My job? Had a lot of writing in it. It was Not Fun. I mean, the fun part was real fun, but trying to actually work? NSM.

Oh Nilly, I will be sending you much good will and good thoughts.

I have a lot of respect for Warren Buffett. Rich guy who recognizes he's privileged and uses his powers for good. Lucky Jesse got to meet the guy.