The place I did tech support at did a lot of stuff I thought was insane. There was no network for the PCs, so we strung tons of printer cable so that people could print. There was a separate set of cables for the mainframe to hook up to terminal emulator cards. There was another separate set of cables for the AS/400 to hook up to another set of emulator cards. It was not unusal to have computers with two terminal emulator cards, two serial ports, two parallel ports, and a modem for true IRQ hell.

tell me something nice or happy. please.

I got two VIP tickets to go see Ellen Degeneres when my mom is in town at the end of April.

(Okay, maybe that's not happy for YOU, but my mom is stoked)

That is very fun.

tell me something nice or happy. please.

Leif calls my Dad "Poppy". He wrote a letter (Little dude is three and he can write, scary) that was supposed to say "Poppy Leif I Love You" (his grammer still needs work) but he misspelled "Poppy" and it ended up "Poopy Leif I Love You"

Sometimes you just want to get off the phone and get to the automated system, or grab one of the techs as they walk past (I sit a couple cubes from their door, and I make a point of being friendly with them. Not people on whose bad side you want to be).

We're trying to break people of that habit. The problem with people stopping us in the halls is things like that tend not to get logged and there's currently a disagreement between IT and administration over how much work we actually do. Plus it delays our response to people who do follow procedure and log a ticket, because we're generally on the way to help someone when we get grabbed.

Well, used to, in my case, anyway. t bitter tag not likely to close anytime soon

Kalshane--did you find people who put in dud calls (like the nurses) were blasé, defensive, or apologetic?

Defends on the person. The nurses were apologetic, and most people when I've actually "fixed" their problem F2F have been apologetic. Over the phone, however, I've noticed people are more likely to be defensive or blasé.

That sounds like a complete and utter mess, Gud. ETA: The tech support thing, I mean. Though I suppose a poopy Lief would also be messy, love not withstanding.

My nephew loves the books I sent for his birthday, especially Knufflebunny. When i was talking to my SIL a minute ago, I heard him in the background yelling, "mummy! read. book."

That was pretty damn happy.

tell me something nice or happy. please.

I saw ex-coworker at lunch and he had a succesful hearing about the status of the two boys he mentors/Big Brothers. He was assigned a legal status as their educational advocate, and he's getting them re-assigned from their neglectful, inadequate foster home.

tell me something nice or happy. please.

It's not raining here.

We had Indian food at lunch.

I have a pony and a mini robot on my computer monitor.

That sounds like a complete and utter mess, Gud.

I didn't even tell you about the backup system. Taking a portable tape drive to each PC. I remember having to write up the backup program for the disaster recovery plan while thinking it was amazingly stupid.