Sometimes you just want to get off the phone and get to the automated system, or grab one of the techs as they walk past (I sit a couple cubes from their door, and I make a point of being friendly with them. Not people on whose bad side you want to be).

We're trying to break people of that habit. The problem with people stopping us in the halls is things like that tend not to get logged and there's currently a disagreement between IT and administration over how much work we actually do. Plus it delays our response to people who do follow procedure and log a ticket, because we're generally on the way to help someone when we get grabbed.

Well, used to, in my case, anyway. t bitter tag not likely to close anytime soon

Kalshane--did you find people who put in dud calls (like the nurses) were blasé, defensive, or apologetic?

Defends on the person. The nurses were apologetic, and most people when I've actually "fixed" their problem F2F have been apologetic. Over the phone, however, I've noticed people are more likely to be defensive or blasé.

That sounds like a complete and utter mess, Gud. ETA: The tech support thing, I mean. Though I suppose a poopy Lief would also be messy, love not withstanding.

My nephew loves the books I sent for his birthday, especially Knufflebunny. When i was talking to my SIL a minute ago, I heard him in the background yelling, "mummy! read. book."

That was pretty damn happy.

tell me something nice or happy. please.

I saw ex-coworker at lunch and he had a succesful hearing about the status of the two boys he mentors/Big Brothers. He was assigned a legal status as their educational advocate, and he's getting them re-assigned from their neglectful, inadequate foster home.

tell me something nice or happy. please.

It's not raining here.

We had Indian food at lunch.

I have a pony and a mini robot on my computer monitor.

That sounds like a complete and utter mess, Gud.

I didn't even tell you about the backup system. Taking a portable tape drive to each PC. I remember having to write up the backup program for the disaster recovery plan while thinking it was amazingly stupid.

We're trying to break people of that habit

Thankfully they're not even slightly trying now. The help desk itself routes tickets to random places--I have to check to see if the people I know will do the work (and call other departments as required) have received the ticket, and if it made any sense when they got it.

tell me something nice or happy. please.

I'm wearing fluffy crinolines at work, AIFG.

I didn't even tell you about the backup system. Taking a portable tape drive to each PC. I remember having to write up the backup program for the disaster recovery plan while thinking it was amazingly stupid.

Wow.

The help desk itself routes tickets to random places--I have to check to see if the people I know will do the work (and call other departments as required) have received the ticket, and if it made any sense when they got it.

Oh, that's always fun. We had a guy who worked our help desk overnights who was completely clueless, forgot to log tickets, routed them to the wrong people and/or made them completely unintelligible. He also occaisionally left off the name of the person the ticket was being logged for, so we couldn't even contact them and find out what they actually wanted. He was very much a George.

He's gone now. Though it took them over 10 years to do it.

I'm going to DC tomorrow to hang with my brother for a few days.

tell me something nice or happy. please.

I can show you. My new desk apprentice that I've been pining for all week: [link] My clean desk: [link]