e-mail etiquette/ client relations question. I sent someone a paper for review one of the days Comcast was having all the problems. I was not sure it had gone through so I followed up a few days later just to make sure it had been received - explaining that I knew it was way too early for the work to have been reviewed - but Comcast had DNS problems that day, and some e-mails sent failed to go through (with no bounce messages).
He wrote back telling me he had received it, and was in fact very happy with my work, even though he had not had time for a formal review yet, and will in fact send a formal review in a few days. (If he does this he will be sending the review earlier than agreed. The fact that he is happy makes me happy because it was part of the deal that if he was not happy I would redo it at no extra charge.)
OK - well normally I would send another note thanking him for his kind words. But I'm really afraid that another e-mail at this point would be taken as a nudge to hurry up and do the review (even if I explicityly said otherwise). And I don't want that to happen - both for the sake of good relations with him, and because I know how freakin busy he is, and don't want him moving this any further up his schedule than it already is. He is a genuinely nice person, and if I send a message he takes as a push he might actually move it up his priority queue.
I don't like not thanking a client for a compliment right away, but I'm really leaning towards waiting for the formal review so as not to be a nudge. Good instinct, or is the delay in expressing appreciation too much of a no-no? Cause I really think no matter how much I said "I don't need the review ahead of schedule, please don't take this as a request to get it done more quickly", he would take it as a request to get it done more quickly.