First World Problem: The Seattle library has been upgrading its online catalog system and everything related to it. This involved taking the whole catlog offline for what was supposed to be two days two weeks ago but turned into three, but that's no big deal. They publicized it extensively, and it's not like I was stunned it took them 24 hours longer to get it back online than scheduled.
But Interlibrary Loan and Purchase Suggestion got taken offline at the beginning of January as part of this process. They're still down, and neither the website nor my local branch librarians can give any indication of when it'll be back up again. Now, I'm very dependent on ILL for research, and I make a lot of purchase suggestions, especially when local author friends have new books coming out. So I'm starting to get downright furious every time I go to the ILL/Purchase Suggestion webpage and it still has that "we had to take it down Jan. 7, we'll let you know when we have an estimate of when it'll be back" message.
And I'm also confused. The library catalog and online circulation system, the thing that was down for 72 hours or so, seems hella complicated. While the ILL/Purchase Suggestion form seems equally simple. You go in, you fill out author/title/ISBN-type info, and hit submit. Presumably it gets emailed to someone in the Central Library who buys or tracks down another library's copy of the book as appropriate. So can anyone more familiar than I am with the inner workings of libraries and/or large, complex data interfaces tell me if there's a good reason this isn't as simple as it seems? Because I have a feeling my calling the library to scream about not being able to request books on turn-of-the-19th-century obstetrics or ask them to buy my friend's debut book that comes out in May would be counterproductive.