Maybe they should consider articulating what those issues and points are.
1) 11th Hour is being asked to pay just under $9000 fees for this site: [link]
2) It's all original artwork. There are no SERENITY logos, graphics, images from the film, character likenesses, script lines etc.
3) Universal used the artwork in question on their Serenity prepublicity material for SERENITY. Also, without permission from the designer. It's also visible on the SERENITY DVD. Without permission.
4) Universal encouraged fan material. They had a challenge on the US site where designing and distributing fan art lead to 'points' on the site. Additionally, Universal, myself and Spec Ops moderated the "Exchange Stuff" forum on the US official website, which was used solely for designing and selling SERENITY merchandise.
5) FanPimp, who handled Serenity's online campaign, boast in their SERENITY case study how they encouraged fans to design and distribute fan artwork.
6) Spec Ops got fans to email in photographs of themselves wear fan designed clothing for prizes.
7) It is not legal practice to send time limited legal threats via email. It needs proof of receipt if it were to be enforced in court.
My company hosts the Browncoat Invoice site thing which 'theonetruebix' did. It's going to reach a quarter of a million hits pretty soon, with virtually all coming from outside what is left of the fan base. It provides a very simple 'WTF' hook for a wider issue.
I'm all for IP enforcement usually, but going after the one fan who hasn't actually done anything, combined with the fact they murked up the water by trying a different marketing strategy makes this a tougher one than usual.