Good morning all. Happy birthday, Calli!
The heat isn't working and my house is freezing. When I called our HVAC guys to make an appointment, I got the AI agent again only this time I *confirmed* he was AI because we got stuck in a loop where he didn't understand me saying "gas" over and over again, so I took a gamble and said "Please connect me to a real person" and he said "Okay I'll connect you to a live agent." CONFIRMED Brock does not exist.