Me at work yesterday: I fixed the things. You need to print out A & B and get them to customer.
Guy at offsite office I support: The data on A & B are wrong
Me: I'll look at it. Tell me what it should be.
Guy: Identifier of document that is not is real name has 123. Other doc has 456.
Me: hmm, let me see if i can even change those fields. (Start IM to expert in case I need help - pull up document and see data correct - expert verifies what I see is what she sees) .
Me to guy: here is what we are seeing was entered and is in the backend, what is printing out?
Guy: sends 2 horizon pictures. Not scans, not portrait, not full size. I have to print to pdf then print out to even see the data.
Me: Those aren't the right documents. These are not A & B, these are %#^ and F-you.
Also Me to expert: GIIIRRRRRLLLLL he was printing the wrong documents!!! I cannot.