brenda, I wish there were someone at my company to stir up some of our collective shit.
My sister is angry at the roofer for starting work on an $1100 job when he quoted her $350. Understandable. But. The fact that she can't easily be reached and gave him my number instead of her own did have something to do with it. He got there, found the problem was more extensive than he thought, and started (or continued) work while trying to reach her. It's not like he finished the job and *then* told her it was $1100. I'm not sure I would've done it differently, myself; he can't afford to pay workers to sit there doing nothing while he tries to contact someone for permission.
People who don't want to be called at work, never answer their phones, and send their cellphone calls directly to voicemail that they never listen to? Don't have a wide platform to stand on when they're mad about not being consulted up front. Not to mention, she lives two hours away from the house that's being worked on, and the daughter who does live there sleeps all day and doesn't want to be bothered. And not that he shouldn't have talked to her about it, but who's he supposed to consult? Me? Being under the impression that she wanted the leaking, partially collapsing roof fixed, this morning when he called me and asked of he could go over there and do the work, I said yes. When his secretary called me for my sister's number, I called my sister at work and had her call the secretary. All that, instead of her just giving him her number. She's also mad because she wanted to be there when the work was done. Well, did she tell him that? Because she didn't tell me that. What's she going to do, climb up there and supervise? Make sure they do it right? No, don't joke, she would if she could.
It's a leaking, partially collapsing roof. The inhabitant of the house didn't bother to inform us that her closet ceiling was leaking and sagging inwards until someone happened to notice the same thing on the porch -- two weeks after the leak started! It needs to be fixed.
Oh, she's on the phone with me now. She's not gonna do it. She's just gonna have it patched so it lasts six months. Whatever. It's not like she doesn't have the money. She's saying she doesn't have it, but please, she knows I know she does.
Okay, rant over. Whatever.