msbelle it could .It could also be hyberole. Sometimes it's hard to tell.

I've had customers call and tell me something and either in the middle of the conversation change their whole story or they'll hang up and call back and make claims that the other woman they talked to promised them such and such and I've talked to them both times.

or they'll hang up and call back and make claims that the other woman they talked to promised them such and such and I've talked to them both times.

Wow, that would be so annoying, askye. I bet you can't even call them on it when they do it. Ugh.

Ugh Strix, that seems totally unfair. I hope you are back to 100% soon.

they'll hang up and call back and make claims that the other woman they talked to promised them such and such and I've talked to them both times.

Oh. m. gee.

I JUST finished dealing with something like this...and then tried to explain to the owner of the pet care company about the phenomenon of clients throwing tantrums simply because they can.

This particular client cancelled a walk just before midnight the day before, when the policy clearly states 'before 5pm the previous business day.' When they received the invoice for the cancellation fee ($16) they went into a rant of rage about how NO OTHER COMPANY DOES THIS and that we are just doing this to "STICK IT TO THEM AND ALL OUR OTHER CLIENTS" as askye said...to eleventy.

Both members of the couple spent more than an hour arguing over a policy they agreed to in a signed document.

So. On one hand, we could offer a refund and just eat the $16 BUT, we are not in the wrong and their bullying behavior (to the owner, not to me) does not dispose me to reward them in any way.

Then we got the now classic "I'M GOING TO TRASH YOU IN SOCIAL MEDIA!!!1!!"

To which I now say, please do. I'd love an opportunity to respond with less crazy.

they'll hang up and call back and make claims that the other woman they talked to promised them such and such and I've talked to them both times.

I don't normally get that quick a turnaround time, but I've had that happen. I go the confused but polite "According to the notes, you spoke to me last time. Was there someone else you talked to that gave you that information?"

"According to the notes, you spoke to me last time. Was there someone else you talked to that gave you that information?"

NICE.

I've taken to appending my response with...'I refer you to your signed agreement clipped below.' And yet, some folks STILL push back.

I can't imagine keeping a straight face when a caller lies bald faced like that, Connie and askye. More than that, I can't imagine trying to pull that behavior with a straight face!

I have a notepad next to me where I manually write "You are a moron!" in large letters. I never put that kind of stuff anywhere on the computer, because I have faith in the universe finding a way for that sort of thing to bite me in the butt.

"According to the notes, you spoke to me last time. Was there someone else you talked to that gave you that information?"

Heh. I'll have to keep that one in mind if I ever find myself working a customer service job again.

My niece has officially been upgraded to the toddler section of daycare for the new school year. She looks like such a big girl all of the sudden. Her second birthday is next week.

omnis, thank you for the flash drive idea! The nephew loved the tardis flash drive. Of course, he forgot to actually call me and tell me. I texted him to ask him how classes were going, and he texted back they they were going well and he loved the gifts, especially the flash drive.

I wish I could do somehting like htat, but we don't take notes. I usually just say I've been the only one on the phones all day.

So today was a cluster and I'm tired. I need to call my grandmother and wish her a happy birthday,

The doozy of the calls today, "I want to get the camera extension you have for the ipad 2." Um okay, I've never heard of it, but I'm sure we ahve it - so I look, I search. No can't find anything,. "No it was in your store, I was in there recently and it was right up front. "

How recently? Sometime around May or June, probably June

That's not recently that's months ago! And she remembered right where she saw it - in one of hte clearance sections. Plus that section has been reset multiple times since then. She was nice but not mean,

Then I got a snippy call from someone who was having issues registering a product and watned me to help them, I can't go through the registration process 1 because I can't access that company's website adn 2 I don't have a product to register. THey need to call the company. BUT! We bought this from you! You should do this IN STORE as a SERVICE!

There are nice callers and I do like helping people but I'm just burnt out.

omnis, thank you for the flash drive idea!

Tonight I went to my first Meetup event. Trying to be more social, and maybe make new friends outside of theater ::gasp::. It was a game night. Cards Against Humanity. fun times. We had a 5 way tie going into the last card, and I won it. It was a nice outing, although the venue had loud background music, so it was difficult to socialize. But will endeavor to go again.

(edited to fix GroupOn to MeetUp)