I just told my staff about the rock. They might stop laughing by lunch.

I think it was over in Bitches someone mentioned Connie Willis' book Bellwether -- the bond-with-your-rock thing totally reminds me of that book.

We are haveing a big in service staff day in October, partly on customer service. I need to go tell my boss that i will not bond with a rock

AT&T, WHY DO YOU SUCK SO HARD???

There's a stretch of the West Side Highway where AT&T iPhones don't work. My sister frequently calls me while she's on her way home from work, and we always get disconnected when her cab hits that part of the road. It's kind of ridiculous that AT&T can't even get their coverage to cover all of New York City.

God. The rock bonding story causes me pain.

I can't even express how demoralizing it is to have to swim upstream against the service providers who give stuff I actually take quite seriously such a bad name.

Believe it or not, there are organizational development consultants who aren't total idiots.

I wish I could explain why crap like that gets paid for. It's embarrassing and, worst, closes people's mind to good that might be done.

Woo hoo! We have free ice cream at work for the second day in a row today! I love free ice cream days.

I woke up to seven socks at the foot of my bed. Noodle, the great sock hunter, was busy overnight. At least she let me sleep instead of waking me up to announce each kill.

We switched to no contract plans. I hardly every use my phone as a phone, so I have limited minutes, but unlimited text & data for $25/month. The best part about the no contract plans? No taxes, so the $25 is actually $25.

Hmm, at that differential, a phone would pay for itself pretty quickly, especially if, like me, you're happy to keep it for years. Who do you use for service?

I hope that they were socks that had attempted to escape and now can be safely matched up with a lonely mate?

Is it breakfast yet?

AT&T is royally pissing me off right now, too, enough that I'm considering switching to Verizon or possibly Credo (non-iphone smartphone, oh noes!).

amyth and I once attended a team-building customer service training that involved Fear Factor-style eating contests (during the SARS epidemic), the trainer suggesting calling customers "ma'am" while you really mean "bitch" as good customer service, holding hands while listening to Clay Aiken singing about god, and the Electric Slide. We typed the whole thing up on lj but I can't remember in whose journal, couldn't find it in mine, and amyth's is gone.

We don't have contract phones, either. I use Net10, and it's simple and pretty cheap for the amount I use either the phone or the text function. I have a slider with a full keyboard, which I like, and while it's not easy to use the web on the phone, I sort of like that.