Suzi, I'm sending get-home-NOW vibes to CJ!
Insurance companies that exist not to help patients but to make a profit for themselves.
There's some sort of insurance company on my floor at work (or a company that works *with* insurance companies, something like that). I was in a bathroom stall one day when 2 women from that company came in, talking about someone they apparently work with who is at *another* insurance company. (Did you follow that? Women from Insurance Company A talking about Dude from Insurance Company B.)
So one of the women said that Dude told her something about going through every claim by hand (I don't totally remember, to be honest).
And the other woman said, "Oh my god, they don't just reject them automatically? How do they even make a profit?"
I really wanted to commit physical violence at that point.