The agent refused to tell her boss b/c she said "He's not going to want to eat the cost on these tickets for clients who think we did a terrible job & who aren't going to use us again."
...you mean, the boss doesn't even know all this happened? WTF? When you say, "Let me talk to your manager," the employee goes and gets the boss. That's how it works! The only reason people stand between clients and their boss is (a) they're getting paid to do so, or (b) they know they're gonna get fired if they let you talk to the boss. If she really thought you were unreasonable clients with ridiculous demands, she would have passed you on to the boss long ago with a silent sigh and a roll of her eyes. That's what bosses are FOR.
I am famous!!!!
Also starring Scrappy as "nearby house!"
When I was a boss I told everyone I supervised to call me the moment they felt things weren't going well and they weren't sure they could fix it themselves.
Good lordy, Barb. I am flummoxed by the response. FLUMMOXED. There is no other word I can use. Except, perhaps, SHENANIGANS.
When I was a boss I told everyone I supervised to call me the moment they felt things weren't going well and they weren't sure they could fix it themselves.
Yes, this.
Scrappy, yay famous! I was hiking with an entertainment reporter friend who is friendly with JE, and she started asking if I’d heard about the new webseries she was shooting called Husbands. “Oh yes,” I said casually, “it’s shooting partially at my friends’ house.” I felt very hip. It doesn’t take much.
Rain hellfire on 'em, Barb.
bonny, I am appalled.
Good news: I bought groceries at Whole Foods and stuck to my list and spent less than half what I spent there last time.
Bad news: I bought groceries at Whole Foods and spent a lot of money (nothing processed or frozen! but lots of cheeeeeese. two kinds for the lasagna I'm making this week, one for sandwiches and such, and a triple creme brie on sale).
And I spent too long there and was planning on going to a (totally optional) meeting my boss (I have a boss!) is speaking at tonight, but I don't think I'm going to have time to eat, shower, and get over there. Oh well.
Oh, and on my first day I managed to score a small tool donation of specialty deconstruction tools. ::buffs nails on sweaty t-shirt::
Jeebus, bonny, that dude sounds like a particularly dim specimen.
(b) they know they're gonna get fired if they let you talk to the boss.
Zen, the more I think on it, the more I'm thinking this is the case. The simple fact of the matter is that this whole thing can be traced back to the fact that Incompetent! Travel Agent entered our surname incorrectly on the first set of tickets, thereby necessitating the need to void the original tickets and reissue them, which is where the next big mistake happened.
And with every excuse she offered--oh, it was the reservation software's fault, it was my MiL's fault for not checking her credit card statement, we're unreasonable for wanting escorts for our children, etc., etc.--she dug that hole deeper. It was definitely not in her best interest to let us speak to the boss.
Oh! I meant to say YAY SMONSTER for good first days!
Barb,
I'm sure you are going to do this, but I believe in raining down hellfire after the children get home safely.
It seems like this person's incompetence knows no bounds.
BTW, I 100% endorse your wanting an escort in Atlanta. I am not saying this to worry you, but to affirm your instincts are correct and that the few times I have been in the airport, *I* would have appreciated an escort.
