This was a call to the reception desk. First call.
Natter 43: I Love My Dead Gay Whale Crosspost.
Off-topic discussion. Wanna talk about corsets, duct tape, or physics? This is the place. Detailed discussion of any current-season TV must be whitefonted.
generally I state my name and then who or what I am looking for
if I answer the phone as a business, I ID myself. If I answer my private phone (s) all you get is hello, until I know who i am talking to
re: coffee. I use one of these [link] every day. I drink out of it on the drive to work. Not all purist, since I keep drinking off the grounds, but it works for me and is very convenient. Also, unbreakable.
But then I can just rinse the grounds down the garbage disposal.
Yeah, I hate "To whom am I speaking?" But not nearly as much as I hated, in the days of pagers, "Who called me?" Dude. Not me -- I'm the front desk of a company. Shit.
When I receive mystery 800 numbers on my answering machine I probably sound like that when I call. Your office giving away weekends in Las Vegas for the first lucky person to call?
Our "scripted" phone speech is "Good morning/afternoon, Company X, How may I help you?" it seems like the perfect time to say, "Hello, this is Tenant Rude Bitch, I have this incredibly petty issue I need you to handle right now becuse my boss is VERY IMPORTANT and he will KILL ME if you don't do this stoopid little thing yesterday."
You don't have to be RUDE.
I do not have good phone skills, so if you break with the script, you are probably going to get dead silence from me, as I try to figure out what the hell is going on. It's kind of embarassing but I've never really gotten used to the disembodied voice thing.
"Good morning/afternoon, Company X, How may I help you?"
I will confess that when people answer like that, I often can't quite parse the words, so then I respond, "I'm sorry, is this Company X?" And then they think I'm a dumbass.
I don't think I can survive another three hours of work.
Too. Much. To. Do.
I've never really gotten used to the disembodied voice thing.
How about the little people in the glowing box?
I answer my work phone with my full name. I know it's trouble when people say "Hello <lastname>!" They don't know me, and aren't paying attention.
Then again, I get a surprising number of people who leave messages for a business on my home line, and my outgoing message is half in French.