What they want is for you to wait, so that they can follow their SOP for reversing a payment, which makes the paperwork easy/less/nill for them.
That's tough shit. You need to be Mr. Doesn't-Take-No-For-An-Answer, until you get a human with some brains, and some compassion, who realizes Comcast can do without its 250 bucks for a week or two, way more easily than Tommyrot, Dick, or Harry can do without 2500 bucks.
Someone can reverse the charge today, online, and might have to then put a post-it note on his/her monitor, or a note in his/her day-planner, to follow the paperwork through to completion, after the fact, but the charge can be reversed today.
Put it this way, if you'd called them, and asked them to take the payment from your checking account electronically, you would see the debit from your checking account, tomorrow. They just don't want to have to go and find out how to fix this now. It's completely unacceptable.
The higher you go up the food chain, the more reasonable people ought to be (there are always incompetent asshats at every level, but in general, I mean), because they have more autonomy in decision making. At this point, for your extreme aggravation, they ought to be writing off your monthly bill this time out, too, as well as reversing the charge immediately.
Firstgoatse? Please to explain?
This is getting so confusing. What with the contradictory info and such. I just called my bank (before, I was talking to people at the nearby branch office) and found out that the charge has not gone through yet - there's still just a hold on it (I was told earlier that the charge had gone through). So what will probably happen is that the hold will automatically drop off tonight or tomorrow. (If Comcast tells my bank to drop the hold sooner, then it will happen sooner). All this three-to-four week bullshit was on the assumption that the charge had actually gone through.
Wikipedia on Goatse.
HOLY CRAP!!!! Remember to look at the name of the freakin' thread before clicking. ita, at least you linked to wikipedia, but I followed their link. Holy mother of God.
HOLY CRAP!!!!
Did you take a picture?
I followed their link
Natter 42: Don't eat the goatse
Natter 42: Why do I click on Wikipedia's links?!
I notice that one of the pics on the slideshow has a guy looking at the goatse picture scrawled into the dust on the back of the car. Probably not enough to mean anything if you've never seen the original, but I'm goatsensitive.
ChiKat, I read the Wikipedia entry, too, and to be fair, they *did* describe the picture and warn the hell out of you first. So I think this link-clicking nastiness cannot be laid at ita's feet.
Heh. "ita's feet." Say it! It's funny! ita's feetas!
So I think this link-clicking nastiness cannot be laid at ita's feet.
Oh, I don't blame ita. I blame Jessica for posting about it to begin with and piquing my curiosity.
Hey! I only linked to pictures of other people doing what you jsut did!
I blame Jessica for posting about it to begin with and piquing my curiosity.
Curiousity piqued the ChiKat?
(sorry)
