Uh, yeah. That was on the news when I woke up this morning. I thought maybe I dreamed it.

Maybe you ARE dreaming it as you sit corpsified in front of Montel.

Still all snowy here. [link]

Conditions for mummification - wetness, dryness and/or coldness, more or less. I'm guessing the ac kept the corpse cool enough for drying to take place.

Uh, yeah. That was on the news when I woke up this morning. I thought maybe I dreamed it.

Maybe you ARE dreaming it as you sit corpsified in front of Montel.

If I were dreaming, I wouldn't be at work, listening to my co-worker clear her sinuses.

Honestly - if they can't resolve it right fricking now, I say you tell them it'll be reported as a fraudulent charge.

I'm with Brenda. I would call whomever one would call to report a fraudulent charge and do it.

You know what? The sentence "The problem is--no one spellchecks any more." is treacherous. Until I heard it out of the corner of my ear, I'd never realised how similar "spellchecks" and "felches" sounded.

Thank Dog that didn't happen at work. Hard to hide my reaction.

tommyrot, I'm also with brenda, and when the flummoxed customer service representative doesn't know what to say, you take his/her name (first and last) and direct phone line, and ask to speak to a supervisor. When they say they'll have the supervisor call you, you refuse, and say you'll hang on the line, then ask for the supervisor's first and last names, and direct line, "in case we get cut off." Lather, rinse, repeat, 'til you reach the guy who has the right type of password to their billing-a/r system, to reverse the payment, right there online.

All this paperwork is THEIR problem, and they're trying to make it your problem. They charged your account ten times (right?) the amount of your bill. Tell them you'll be calling the State's Attorney's fraud office, if it's not taken care of immediately, by someone who can fix it (and someone can, just not someone in the phone unit) and that you will be taking them to small claims court for any interest charges that appear on your debit card account. Refuse to take no for an answer, and refuse to get off the phone. They won't know what to do with you.

I agree with Topic!Cindy, tommyrot. This was their screw-up, and they are responsible for dealing with it in a timely manner. Keeping thousands of your dollars for well over a week does not equal a timely manner.

I think I missed the beginning of this story, but I've gathered that Comcast overcharged you by some vast amount, and they're saying it'll take two weeks to fix?

Hell, no. I agree with Cindy. Stay on the phone and refuse to hang up until someone fixes this.